Frequently Asked Questions
How can I log out from the dashboard?
1. In the top menu bar of your LetSpin.io dashboard, go to the sidebar at the right side. 2. Find the logout option at the bottom. 3. Click on that option and you’ll be able to log out. Note: If you are unable to find what you were looking ...
Why some features in my account are greyed out?
The features are set according to your plan. There might be a number of features that might not be included in your plan and hence they are greyed out. (Please contact the support@letx.co to upgrade your plan.) Note: If you are unable to find what ...
What are the various access roles in the Agency Dashboard?
There are 3 access roles- admin, editor, analyst. 1. Admin can do everything except adding new users. 2. Editor can do everything except accessing settings. 3. Analyst can only analyse. Note: If you are unable to find what you were looking for here, ...
Where do I get the training videos and help guides?
1. In the top menu bar of your LetSpin.io dashboard, find the help option at the right corner. 2. Select ‘Knowledge Base’ option and you’ll be redirected to our help portal. Note: If you are unable to find what you were looking for here, please feel ...
How can I add scarcity bar to my Letspin.io wheel?
1. While creating or editing the campaign under the form tab, switch on the toggle with the name ‘Add Conversion Element’. 2. Choose the Scarcity bar from the drop-down. Note: If you are unable to find what you were looking for here, please feel ...
How can I add countdown timer to my Letspin.io wheel?
1. While creating or editing the campaign under the form tab, switch on the toggle with the name ‘Add Conversion Element’. 2. Choose the countdown timer from the drop-down. Note: If you are unable to find what you were looking for here, ...
How can I copy my wheel slice data to other wheel slices?
1. Click on the copy buttonunder the action panel. 2. Choose the slice you want to copy from. 3. Then choose the slice you want to copy to. 4. Then, click on copy in order to copy wheel slice data to other slices. Note: If you are unable to find ...
How do I upload my images to the library?
1. In the top menu bar of your LetSpin.io dashboard, go to Library. 2. Find the upload option on the right-hand side. 3. Click on that button and then upload the image from the media. Note: If you are unable to find what you were looking for ...
Where can I find my campaign wise leads?
1. In the top menu bar of your LetSpin.io dashboard, go to Campaigns. 2. Select the Campaign whose leads you would like to see. 3. Click on the reports icon and then you can find campaign wise leads. Note: If you are unable to find what you were ...
How can I deactivate or pause a campaign?
1. In the top menu bar of your LetSpin.io dashboard, go to Campaigns. 2. Select the Campaign you would like to deactivate/pause. 3. Switch the toggle to the left hand side and the campaign would be paused. Note: If you are unable to find ...
How can I delete my campaigns?
You cannot delete the campaigns, however, you can anytime “Archive” the campaigns. 1. In the top menu bar of your LetSpin.io dashboard, go to Campaigns >> Wheel Campaigns. 2. Select the Campaign you would like to archive. 3. Find the ...
How can I Clone my campaign?
1. In the top menu bar of your LetSpin.io dashboard, go to Campaigns. 2. Select the Campaign you would like to clone. 3. Find the Clone option right below the campaign. Note: If you are unable to find what you were looking for here, please ...
How can I edit my campaign?
1. In the top menu bar of your LetSpin.io dashboard, go to Campaigns. 2. Select the Campaign you would like to edit. 3. Find the Edit option right below the campaign. Note: If you are unable to find what you were looking for here, please feel free ...
How can I add a new user?
1. In the top menu bar of your Letspin.io dashboard, go to Settings >> Users. 2. Click on “Add New User” in order to add. 3. An information box will open, fill in the details of the user. 4. Click on ‘Send Email’. Note: If you are unable to find ...
How can I add a new account?
1. Log in to your Letspin.io dashboard. 2. Go to the sidebar on the top right hand side. 3. Click on “Add new account” on the bottom of the sidebar. 4. Fill in the details. Note: If you are unable to find what you were looking for here, please feel ...
How can I remove Letspin.io branding?
1. In the top menu bar of your LetSpin.io dashboard, go to Settings. 2. Click on Domain Profile. 3. Then press the toggle switch and save. Note: If you are unable to find what you were looking for here, please feel free to reach us anytime ...
How can I change my password?
1. Log in to your Letspin.io dashboard. 2. Go to the sidebar on the right side of the page. 3. Click on Settings at the bottom. 4. Fill in the new password & click on ‘Change Password’. Note: If you are unable to find what you were looking for ...
Where can I find my LetSpin.io pixel/code?
1. In the top menu bar of your LetSpin.io dashboard, go to Settings. 2. Select Pixel. 3. You’ll find the pixel head which you need to simply paste in the <head> tag of your website Note: If you are unable to find what you were looking for here, ...
What is a Remarketing pixel?
Remarketing pixel is a small, invisible piece of code that tells Ad Exchange to save visitors' cookies after which you can re-target them whenever you want. You can add it while creating an Overlay Campaign. Note: If you are unable to find what you ...
What is the difference between the Affiliate template theme and Ecom template theme in the template club?
Affiliate template themes are themed with give-away, however, in the Ecom template themes, there are some discounts on the products that are offered. Note: If you are unable to find what you were looking for here, please feel free to reach us anytime ...
What are the ideal dimensions for the wheel when designing a wheel theme?
Below are the dimensions for the wheel: 1. Background Image Dimensions: Square image at least 800*800px 2. Wheel Dimensions: 1914*1914px 3. Pointer Dimensions: 353*177px 4. Pointer Shadow Dimensions: 353*177px 5. Outer Shadow Dimensions: 1914*1914 PX ...
My wheel is not showing even after taking all the necessary steps, what am I doing wrong?
To be able to show your wheel on the website, you need to take the below mentioned points into consideration. 1. Check whether the script is installed on your website or not. You can refer to the guide here. 2. Add the website name in the ...